Returns and Refunds
At Eliteathletejerseys, we are committed to ensuring your satisfaction. Please read our refund policy carefully to understand your rights and responsibilities regarding order changes, cancellations, returns, and refunds.
Order Changes & Exchanges
Double-Check Before Placing Your Order:
Please review all order details, including size, design, and quantity, before confirming your purchase.- We cannot accept returns or exchanges for incorrect selections, such as the wrong item, size, design, or shipping address, after the order is processed.
6-Hour Window for Changes:
If you notice an error, you have 6 hours from the time of purchase to cancel or update your order. After this period, the order may already be in processing or shipping stages, making changes impossible.For questions or assistance before placing your order, contact us at [email protected]. Your satisfaction is our priority.
Canceling Orders
- Orders can be canceled within 6 hours of placement.
- A 10% cancellation fee of the total order value applies to all canceled orders.
To cancel your order, email us at [email protected]. Cancellations requested beyond the 6-hour window may not be possible.
Return Policy
Return Window:
You have 30 days from the delivery date to request a return. Returns requested beyond this timeframe will not be accepted, and the order will be considered final.
Eligibility for Returns
You may return an item if:
- The item arrived damaged or broken.
- The design differs from what was ordered.
- The size or material does not match the order.
- You received the wrong product.
- The product description does not match the item received.
Condition of Returned Items
To qualify for a return, the item must:
- Be in its original condition and packaging.
- Not have been worn, washed, or altered.
- Have defects resulting from our error.
- Include original tags if applicable.
Note: Minor issues like loose threads are not eligible for returns.
Required Documents for Refunds
To request a refund, please provide:
- Proof of purchase (order confirmation or receipt).
- Shipping label or tracking details.
- Photos or videos of defects or issues.
- Relevant email correspondence supporting your claim.
Return and Refund Process
- Initiate a Return: Email your request, along with required documentation, to [email protected].
- Review Period: Our Customer Service team will review your request and respond within 2-3 business days.
- Return Instructions: We will provide specific instructions for eligible returns.
- Refund Approval: Refunds will only be processed after we confirm your return meets the eligibility criteria.
Return Shipping Costs
- Customers are responsible for return shipping costs.
- Return shipping fees will not be deducted from the refund amount.
Important: We are not responsible for items lost or damaged in transit during the return process. Always use a reliable carrier with tracking services.
Refund Processing Time
- Once we receive your returned item, allow up to 2 business days for inspection and processing.
- Upon approval, we will issue a full refund, including the original shipping cost.
Awaiting Your Refund?
- Check your bank account or credit card statement.
- Contact your credit card company, as processing times vary.
- Refunds typically take 10-15 business days to reflect, depending on your payment provider.
If you haven’t received your refund after 15 business days, email us at [email protected]. We will respond within 2-3 business days.
Important Notes
- 30-Day Policy: Returns or exchanges must be requested within 30 days of delivery. Beyond this period, refunds will not be provided.
- Communication Required: Returns made without prior communication will not be accepted.
- Responsibility for Return Shipping: Customers bear all return shipping costs.
Thank you for choosing Eliteathletejerseys! If you have any questions or concerns about our refund policy, please reach out to us at [email protected].
Warm regards,
Customer Service Department