Shipping and Delivery
At Eliteathletejerseys, we prioritize delivering your orders quickly and reliably by partnering with trusted shipping providers.
Shipping Time Overview
Total Delivery Time = Processing Time + Shipping Time
Delivery Stages
Processing Time
- Includes order verification, assembly, and preparing your items for shipment.
- Duration depends on your location and our processing efficiency.
Shipping Time
- Begins after your order has been processed.
- Varies based on the selected shipping method and destination.
Please Note:
- Orders are processed Monday through Friday, excluding federal holidays, on (GMT-08:00) Pacific Standard Time.
- Order cutoff time for processing is based on (GMT-08:00) Pacific Standard Time.
- During peak seasons like holidays or promotions, shipping may experience slight delays.
We collaborate with reliable carriers such as USPS, UPS, FedEx, and DHL, ensuring that your order reaches you safely.
Estimated Delivery Timeframes
| Product Type | Processing Time | Shipping Time | Total Delivery Time |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 business days | 7-14 business days | 10-19 business days |
| Apparel | 3-5 business days | 7-14 business days | 10-19 business days |
Shipping Costs
- Standard Shipping: $4.95
- Free Shipping: Orders over $99
Tracking Your Order
- After your order ships, you will receive an email containing a tracking number.
- Track your order directly on our website.
Note:
- Some carriers may require 5-7 business days to update tracking information.
- If no tracking updates appear after 10 business days, contact us at [email protected].
Shipping Delays
- If your order is not delivered within 45 calendar days, contact us at [email protected] for a full refund.
- For unexpected delays, please inform us, and we will assist you promptly.
- We aim to respond to all inquiries within 12 hours.
Undelivered Packages
- If tracking indicates your package has been delivered but you cannot locate it:
- Check the delivery area thoroughly.
- Contact the shipping carrier for assistance.
If the issue persists, email us at [email protected].
Incorrect Addresses
We cannot guarantee delivery to incomplete or incorrect addresses.
- Please ensure your shipping details are accurate at checkout.
- If you notice an error, email us immediately at [email protected].
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees imposed by the destination country.
Eliteathletejerseys is not responsible for customs fees in the following cases:
- The package is rejected by the recipient.
- Delivery fails after multiple attempts.
Order Cancellations
We reserve the right to cancel any order at our discretion. Refunds for canceled orders are not guaranteed.
If you have any questions or need further assistance, please feel free to contact us at [email protected].
Thank you for choosing Eliteathletejerseys!